Why is the software so inexpensive?

We offer the software for downloading only, it means that you do not receive a fancy package or any printed documents, also we don't spend money for shipping. That actually aggregate the largest part of the retail price. The software that we sell is bought primarily at the auctions, overstocks and from the companies that have run out of business. Updates are available for the most of our products (you may ask our support staff for the exceptions) that make them fully functional and operating.Please pay attention that this software can't be registered with the manufacturer.

Is this an upgrade software?

No, we sell only full versions, which can be installed without having any previous version of the product.

What are the languages of the software?

All the products mentioned at the site are in ENGLISH language, unless stated another in the Product description.

Is it possible to get a CD instead of downloading the software?

No, we do not send software on disks.

What is the format of files for downloading?

Most of the software is offered for downloading in RAR-archive, ZIP-archive or SFX-archive files. Some products also contain ISO versions of installation files. Such files are for burning CD copies. ISO files require special CD-burning software to be used. The content of ISO files is equal to SFX-archive, however the size is usually bigger. A number of products (all operating systems and some others) which must be installed from CDs is offered only in ISO format. Please read the instructions on your account before starting installation. You will find the detailed manual for using of your type of files.

Should I have any special programs to install the software purchased and downloaded from you?

Most of the programs do not require any special software to be installed; however there are some items that must be installed only from the CD. To burn the CD correctly you should have CD-R or CD-RW and CD-burning software, e.g. Nero Burning Suite or Roxio Easy Media Creator.

The file I have downloaded is identified by my computer as ZIP/RAR file, but I can not open it with the archiver program.

On your account it is stated that the file is in ISO format. You can not just open it using the archiver, but you should burn the file to a CD. On the User account you will find the instructions how to burn the image disk correctly.

Can I download to one PC and install on another?

Yes, you can. We even advice to download the software on a computer with better type of the Internet connection.

Could you please tell me what should I do in case of unsuccessful software installation or activation?

You have to contact our support team. The best way to get help from the support team is via the Request Support lnik or Support Menu. It is the easiest & fastest way of communicating with us. All your issues will be resolved in a timely manner. The Support Menu is located on your User Account right on the main page, among such options as products, downloads etc. Just click on Support Menu and describe the problem in a written form.

When will I receive the access details for the download center?

All the access details (the URL, login and password) you will receive right after the order is placed, on the order's confirmation page. Be attentive: do not close this page without saving your access details. Also the details will be sent to you by e-mail. But, due to the fact that a lot of clients use spam filters a risk of not receiving e-mail is very high. That is the reason why we strongly recommend you to save the details given on the order's confirmation page just in case of not receiving e-mail.

Can I download the purchased software again if my system crashes or I loose the file in any other way?

Your download link will be active for 30 days. We recommend you to create a back-up copy of your software.

I'm on dial-up. Will I be able to download?

Both our servers (primary and backup) support resuming of transfers, thus you will be able to download software with the help of Download Accelerators even on a poor type of connection.

What is the average download time?

The time required to get the file from our server depends on the number of factors where the most important are: the file size (normally the size of files is very large and could reach 700 MB for some items), the type of Internet connection you use, the time of the day (straightly proportional to the number of current active connections to the server), etc.

I'm not able install the software purchased from and because it is too complicated. Refund me as I'm not going to try any longer.

The software offered at this site is simple and standard to install. Any software product with a complicated installation procedure is accompanied with the detailed installation guide. Following the steps of such instructions precisely you will feel no difficulties. Thus, all software is sold with the joint understanding that the customer possesses a basic knowledge of computer systems and software functionality. No returns will be accepted due to the inability of the user to understand and utilize the software because of a lack of knowledge of these basic computer functions.

I purchased a product and see a charge on my credit card, however no downloading instructions have been delivered to my e-mail!

At the moment the problem with spam filters blocking mail is very important. So if you have not received any confirmation letters with the details of your transaction, please do the following steps:
1. Check 'Junk' (or similar) folder in your mailbox collecting spam messages;
2. Look for the letter from OEM Soft Store on the mail-server or contact Mail Server Administrator for assistance.
3. The exact sender e-mail address (OEM Soft Store address) as well as Download Area access details are given on the page confirming that order got through. Save this information on your computer right after receiving.
4. If in 24 hours since the order has been placed you still have not received letter from Downloadable Software, you should address Support Department for assistance. In case you've already had an account with us, contact Support Department describing the situation.

If I experience any problems with software, who's gonna help me?

We strive to provide our customers with the highest level of service possible. We want you to be completely satisfied with your experience. If you experience any problems with software after purchase, please don't hesitate to contact us using Support menu in your Member's area.

How can I get a refund?

Please read our Terms & Conditions and Moneyback Policy

Are there any additional recurring or hidden charges?

No, the cost of a software product is a one-time charge which includes the cost of the product and 3.95 USD transaction fee. The transaction fee is added not to each product separately but to the total amount of the products in your shopping cart. No recurring periodical charges will be issued against your card.

What credit cards do you accept? Are there any different payment methods?

We accept Visa and MasterCard (unless noted differently on the registration form). No other payment methods are available.

What is CVV/CVC2 code asked in your registration form?

CVV/CVC2 is a three-digit security code that is printed on the back of your card, right after the account number. It's an additional mean of authentication of your credit card.

I am experiencing problems with my bank card when placing the order, what should I do?

For any bank card problems, please contact the card issuer bank first to be sure there are no problems with your account. If the account is fine, please try to reorder. You may also try to use another bank card. If problems continue, please e-mail details and any error messages received to Customer Service. In case you are not sure if the order was accepted by our system and you have not received the confirmation letter, do not hesitate to write us mentioning the e-mail address used for registration.